Shipping & returns

Last updated 29 September 2026

Where we ship

We ship to most countries worldwide. Choose your country in the store to see the price, shipping cost and delivery estimate before you pay.

Dispatch and delivery

In-stock orders are dispatched within 1–3 business days. Pre-orders show their expected dispatch date before payment. Delivery estimates are counted from dispatch and are estimates, not guarantees. Every order is sent with tracking, and we email the tracking number when your order ships.

Customs, duties and taxes

International orders may be subject to import duties, taxes (such as VAT or GST) or customs fees charged by your country. Unless the checkout says otherwise, these are not included in our price and are collected by your local customs authority or the carrier. Parcels refused because of these charges are returned to us; we refund the product price minus the shipping cost.

Returns

You can return an unused product in its original packaging within 14 days of delivery. Email hi@simtorq.com with your order number first and we'll send return instructions. Return shipping is paid by the customer unless the item arrived faulty or we sent the wrong item. We refund the product price to your original payment method within 7 days of receiving the return.

Faulty or damaged items

All SimTorq hardware has a 12-month warranty against manufacturing defects. If your item arrives damaged or develops a fault, email us with your order number and a short video or photo. We'll repair, replace or refund it, and cover the shipping.

Lost parcels

If tracking hasn't moved for 15 business days, contact us and we'll open a claim with the carrier and resend or refund your order.

Contact

hi@simtorq.com · You can check your order any time at simtorq.com/order.